4. Refunds
a) Regarding our on-demand educational packages, we offer a 30-Day No-Questions-Asked money-back guarantee under
the following conditions:
i. It is within 30 days of enrolment; AND
ii. No more than one end-of-lesson quiz has been attempted (either successfully or unsuccessfully); AND
iii. A final certificate of completion has not been awarded for the enrolled course.
b) As an example only – This provision typically allows you to access and complete the first module of a paid course and
preview the second module (but not attempt the quiz). If you attempt to complete the second or subsequent quizzes
then you waive your right to refund. This is to allow genuine users to experience our online training materials and
platform to decide if it is right for them. It does not allow fraudulent enrolment, rapid downloading of our materials and
then cancellation for refund.
c) You may request a refund using our website contact form or by replying to the enrolment confirmation email that we
send after your enrolment payment has been received.
d) Once your refund request has been received, we will send you an email to notify you that we have received your request,
and we will also notify you of the approval or rejection of your refund request. If your request is approved then we will
credit your original method of payment within 30 days of receipt.
e) Once a refund is processed, you will no longer have access to any of the learning materials.
f) We reserve the right to vary this refund policy at any time.